Return & Refund Policy

Shop With Confidence at Lyfactive

At Lyfactive, we’re passionate about providing products that help you stay comfortable and active. We believe in the quality and effectiveness of our knee pads, and we want you to feel the difference. That’s why we recommend using our products for at least 14 days before considering a return. If you’re still not satisfied after this period, you’re covered by our 30-day money-back guarantee. Simply reach out to us at info@lyfactive.com and we'll be happy to assist you.

Cancellation Policy

If you need to cancel or modify your order, please contact us within 24 hours of placing it. After 24 hours, your order will likely be in the processing stage and changes may not be possible. If we can accommodate your request, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We’re confident in the quality of Lyfactive products and encourage you to use them for at least 14 days to fully experience their benefits. If you’re not happy with your purchase, you can return it within 30 days of purchase, and we’ll offer you a full refund. Shipping fees (if applicable) are non-refundable.

To start the return process, please contact us via the form on our Contact Us page or email us directly at info@lyfactive.com. For a faster resolution, please include your Order Number or the Name and Email Address used when placing your order.

Damaged Items

We take extra care to package your items securely, but if your product arrives damaged, let us know within 72 hours of delivery. Please email us at info@lyfactive.com with a photo of the damage. If the item is indeed damaged, we will offer a free replacement. Please note that we do not replace or refund products that have been damaged through normal wear and tear, misuse, or improper handling.

Shipping and Delivery

While we strive to ship all orders promptly, we cannot be held responsible for any shipping delays caused by the courier or any external factors, including customs or weather. If you experience any shipping issues, please contact the courier directly for assistance. We are not responsible for lost or stolen packages once they’ve been marked as delivered.

Incorrect Shipping Address

It’s your responsibility to ensure that the shipping address is correct before completing your order. If you notice an error, please contact us within 24 hours of placing the order. After that, we are unable to send the package to the correct address, and no refund or replacement will be offered.

Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. It’s your responsibility to review the most current version before making a purchase. By purchasing and using Lyfactive products, you’re agreeing to the terms of this policy.

Feel free to contact us with any questions or concerns— we’re here to help!